We have been selling over the web and through catalogs for several years. In that time, we have had many thousands of painless transactions. Inevitably, there are a small number of situations, where something goes awry. In order to provide consistent, reliable service, we have established the following policies. We have posted them so that you can be aware of them before ordering. Please read each section of ALL of our policies so that you can make an educated purchase decision. Each section contains important information not included in other sections. Also, please be aware that LL Fitness Inc., owner and operator of MassageKing.com, reserves the right to refuse sales and service to those persons or parties to whom we determine it to be in the interest of all parties involved to do so.
WHAT TYPES OF PAYMENT DO WE ACCEPT?
We accept all major credit cards (Visa, MasterCard, American Express and Discover). We also accept checks and money orders (see next item). Unfortunately, we cannot ship COD, nor can we accept checks by phone. If you wish to arrange an open account with us, please call 1-800-290-3932.
PAYING US BY CHECK
We accept payment by check and money order. Please call us for a quote on the items you wish to order, and write your quote or order number and customer number in the reference line of the check. We will e-mail you a copy of the quote. If possible, please print your quote and include it with the check. Finally, please include your phone number and shipping address when mailing in your payment.
Checks will be held for 7-10 business days for clearance before processing. Most items should arrive within 10-14 business days after the clearance process. Money orders will be processed immediately.
For checks and money orders, please make payments to:
110 Brush Rd
Broussard, LA 70518
In most cases, we do not charge sales tax. We are required to charge sales tax to customers whose shipping address is in California or Louisiana, because we have a business presence in those states. Please add sales tax in California (7.5%) or inside Lafayette Parish Louisiana (8.50%) or outside Lafayette Parish in Louisiana (4.00%).
Once your order has begun processing either by our warehouse or by the manufacturer, it becomes NON-Cancelable! If you wish to cancel your order after this point, you must wait until the item arrives at your specified shipping location, and then "Refuse" the order or ship the package back to us (please call for the proper address to return the item to). Refunds for the returned and/or refused items will be handled according to our refund policy (see next topic).
How refunds are handled and processed depends on what the item is and where it shipped from. Typically, we can issue refunds for items returned within 30 days of the original delivery date and are still in a new condition and in their ORIGINAL packaging. Refunds will be given via the same method that the original payment was made, and typically are for the original purchase price only less any restocking fees. Shipping is non-refundable, and a restocking fee of 15% to 25% may apply depending on the item and it's manufacturer as some items must be returned to the original manufacturer and they are the ones who determine the restocking fee. If your item ships back to us on OUR shipping account either intentionally or not (such as if the delivery of the item was "Refused" and hence automatically returned by the shipping company) then your refund amount will be less RETURN shipping charges in addition to any other charges stated above (such as restocking fees).
RETURNS & DAMAGED PRODUCTS
RETURNS: Returns are typically accepted if we are notified within 30 days of receipt of the item as long as the item is in new, re-sellable condition. Custom made items, such as some massage tables, my incur a 15% restocking fee depending on the manufacturer.
Most items can be returned to: Massageking.com, 110 Brush Rd., Broussard, LA 70518. Please put a copy of your original invoice in the box.
However, some massage tables may need to be returned directly to the manufacturer. Please contact us for details about returning a massage table or chair.
MassageKing is a discount massage supply warehouse. Because we offer such reasonable prices, most of which are far below the full retail price, we cannot afford to accept returns on items that cannot be resold as new and are not in their original packaging, or are not in a new, unopened condition. Further, consumables such as disposable headrest covers, massage oils, crèmes, and lotions, and videos are also nonreturnable.
DAMAGED ITEMS: Keeping in line with the policies and requirements of FedEx and other freight carriers, MassageKing must be notified of any damage to your shipment within 20 days of the delivery date verified through tracking information, no exceptions are allowed. We believe 20 days provides ample time for product inspection. Please contact us to obtain the correct return address for you particular item as most "drop shipped" items need to be returned directly to the manufacturer. With regards to online auction purchases on sites such as ebay, we will (at our sole option) repair, replace, or refund any defective products, or those damaged during shipping, free of charge of course, unless this policy is superseded by the manufacturer’s policy or warranty. After the 20 days has elapsed, any requests for returns fall back on our standard returns policy listed above, and we must be notified within 30 days of the original delivery date. Any approved returns may be subject to a 15% restocking fee. Shipping and freight charges, as well as shipping insurance, are Non-Refundable.
AFTER 30 DAYS, ALL SALES ARE FINAL. Any issues after 30 days must be addressed to the manufacturer directly, as they fall under the manufacturer’s warranty.
MISSPELLINGS, WRONG PRICES, AND OTHER MISTAKES
We have done our best to present the best, most factual, and accurate information. With the vast amount of information and products on our website and in our inventory, and the many different vendors and manufacturers we represent, there will occasionally be some incorrect information or a mistake made of some kind. Though we do our best to correct any and all errors as soon as we find them, please be aware that LLFitness Inc. can not be responsible for errors such as typographical mistakes, wrong prices, or incomplete product information. In fact, if you suspect an error of some kind please contact us immediately so that we may correct it. We reserve the right to refuse orders or sales with incorrect pricing or product information, and to hold orders where we suspect an error exists of some kind until we can contact the customer to make any necessary corrections.
WARRANTY AND LIABILITIES
While we will try to help you in any way we can, be it by sending you an extra part or helping you contact the appropriate party, purchasers should know that all warranties and product claims are those made by and therefore backed by the item’s manufacturer. Any and all warranty issues and liability issues that may arise with any product purchased from LLFitness Inc, dba MassageKing-inc and/or its affiliates must be addressed directly with the manufacturer. While MassageKing-inc carries thousands of items, we do not make or manufacture any of them. In fact, even those items (if any) that might be represented or sold as an LLFitness owned brand such as MassageKing brand are either manufactured by someone else for us or are truly another brand that, due to price or advertising restrictions, we may be selling without naming the brand in order to be able to offer you our customer a lower retail price. Hence, ALL product claims and warranties are those of the manufacturer of the item, and any liabilities or issues rests solely with them. LLFitness Inc. dba MassageKing-inc makes no claims or warranties and accepts no liabilities with regards to any aspect of any of the items we sell including proper use, implied or physical performance, physical composition, construction, workmanship, or lack or failure thereof. Again, those are made and handled by the manufacturer. By purchasing any item from LLFitness Inc, dba MassageKing-inc, (or any other business operating name owned by LLFitness Inc), the purchaser and end user accept ALL liabilities and responsibilities for ANY aspect of an item’s proper use.
REFURBISHED OR USED ITEMS
Occasionally, we will offer for sale used or refurbished items, and those items will be CLEARLY labled or marked as such. When purchasing a refurbished item, you should know that we have taken a used or returned or surplus item and verified that all necessary parts are present for assembly of the item, and listed any known defects or missing items. We guarantee the item to be good working condition upon it's delivery when you receive it. However we do not guarantee or warranty the quality of these items or parts or their performance or lack thereof. We are clearly stating that because this item is sold as refurbished, neither Seller nor Manufacturer make or imply any warranties nor does Seller or Manufacturer accept any liabilities for any aspect of this product's proper assembly, proper use, performance, or failure. Purchaser and User accept ALL liabilities and responsibilities, and do agree that by purchasing and using this item they have accepted these terms.
PLEASE BE SURE TO READ EACH OF OUR POLICIES PAGES AS EACH ONE CONTAINS INFORMATION NOT FOUND ON THE OTHER PAGES.
PLEASE NOTE THAT BY PURCHASING FROM LLFITNESS INC, DBA MASSAGEKING.COM AND/OR ITS AFFILIATES OR SUBSIDIARIES, YOU AGREE TO BE BOUND BY ANY AND ALL OF THE ABOVE STATED POLICIES, INCLUDING THOSE LISTED ON OTHER PAGES!