Frequently Asked Questions

Here are the answers to the questions we are asked most frequently. Hopefully this list will get your answer to you faster than sending us email. If you do not find your question answered here, be sure to read our "Sales Policies" and "Shipping Policies" accessed by clicking on the "Policies" link at the very bottom of this page.

Our standard shipping is for every "contiguous" or "lower" 48 states in the United States. States that are not considered "contiguous" or "lower" are Hawaii and Alaska. Other places such as Puerto Rico, Guam, etc. are also handled in a similar manner. Call for quotes.

MassageKing runs on a very efficient system. Any orders put in to that system should arrive within approximately 10 to 14 business days. Many items arrive well before that time. Please be sure to read our shipping and sales policies for more details. If you MUST have your item by a certain day, you can pay a $25 expedite fee AND express shipping to your location. Please call Customer Service at (800) 290-3932 for more details or to order. The expedite fee covers our extra costs -- expediting orders requires 3 employees to stop everything they're doing and put aside ALL other tasks and customer issues/requests and take care of just that one order to make sure everything runs smoothly and your order goes out immediately, not to mention quite a bit of extra paperwork.

We consider new items on a product-by-product basis. Please contact us at 800-290-3932, or email sales@massageking.com from 11:00 am to 6:00 PM Central time.

Certain items are considered to have Special Shipping Needs. These include all items that require Freight Shipping, for items that ship outside the Contiguous 48 United States, and some other circumstances. For these items, we require that customers complete and return a Standard Bill of Sale Agreement (BOSA). A BOSA is simply an agreement between you and us saying that you want the items you are ordering and that you are aware of the various policies involved with your product's special shipping needs. It simply states that we are the seller and that you are the buyer. It also allows you to confirm the shipping address, your contact information, and the sale price. You can find an example of the Bill of Sale Agreement in the Policies section of our website.

Again, if you did not find the answer to your question here, be sure to read our "Sales Policies" and "Shipping Policies" accessed by clicking on the "Policies" link at the very bottom of this page.

 

Customer Service Phone Number:  800-290-3932 from 11:00 AM to 6:00 PM Central Time.

Customer Service Email:  sales@massageking.com


PLEASE BE SURE TO READ EACH OF OUR POLICIES PAGES AS EACH ONE CONTAINS INFORMATION NOT FOUND ON THE OTHER PAGES.

PLEASE NOTE THAT BY PURCHASING FROM LLFITNESS INC, DBA MASSAGEKING.COM AND/OR ITS AFFILIATES OR SUBSIDIARIES, YOU AGREE TO BE BOUND BY ANY AND ALL OF THE ABOVE STATED POLICIES, INCLUDING THOSE LISTED ON OTHER PAGES!