One reason we are able to keep our prices low is that we have a very streamlined shipping process. Orders that do not fit into this process cause slow-downs. In order to avoid customer unhappiness, we have created these policies to ensure that everything runs smoothly.
HOW / FROM WHERE WILL MY ITEM BE SHIPPED?
Our items ship from across the United States, from places such as California, Louisiana and New Jersey. Each location has its own method of shipment, such FedEx, UPS, USPS, or freight truck. Unfortunately due to the extra time, effort, and expense involved we cannot ship to APOs or FPOs.
CAN I USE MY ACCOUNT / PICK THE METHOD OF DELIVERY?
Due to the amount of time involved in shipping packages on different accounts with different carriers, and that many packages are shipped for us by other companies, we can not deviate from each item's normal method of delivery. Also, we cannot ship with third party billing.
I DIDN'T RECEIVE ALL MY ITEMS!
Because our products ship from different locations, your items may be arriving separately. Also, many items are pre-packaged in their specially designed boxes which do not accommodate other items, so those must be shipped separately.
WHEN WILL MY PACKAGE ARRIVE?
We quote a typical delivery time of 10 - 14 BUSINESS days for most shipments. Business days do not include holidays nor weekends. Some products may arrive well before this time. However some larger, custom built and/or made to order items (such as any custom built item and certain massage tables from Golden Ratio) can take considerably longer, sometimes up to 6 to 8 weeks. Further, ALL items can take considerably longer during holiday seasons as FedEx and UPS package volumes typically double during these times.
Because some packages ship straight from the manufacturer (this is called Drop Shipping) we often receive tracking numbers for items after they have already been delivered to you our customer, and so we apologize for not being able to provide all tracking numbers before delivery. For items which ship from our warehouse, those tracking numbers will usually be included in the invoice/receipt sent from us to you by email automatically once your order has been fully processed.
Quoted shipping is for the contiguous 48 United States, including to consignment companies inside this region. Unfortunately due to the extra time, effort, and expense involved we cannot ship to APOs or FPOs. Shipping outside the 48 states will be extra (such as Canada, Mexico, Alaska, Hawaii, American Protectorates, and places which could be described as "International" or where products might have to travel over water.) Please call before purchasing for a price quote. Our software assumes that you are ordering from within the 48 United States. If you order from outside this region, you may receive an Order Confirmation with an incorrect shipping figure. This will be adjusted, and your card will be charged, appropriately; the new figure will always be higher and often the shipping fees can actually be double the original quote.
CAN I PICK UP MY ITEM?
If you live near our Broussard, Louisiana facility and the item you have ordered is at that site, it may be possible for you to pick up your item. Other items ship from distribution centers across the country. For insurance purposes, pickup is not allowed at the other locations.
MassageKing often provides customers with optional but recommended shipping insurance. Customers who purchase shipping insurance and whose packages are lost or damaged by the shipping company will be shipped a new item and MassageKing will file a claim with the shipping company. Due to the time consuming nature of this process, we can not provide this service to customers who do not purchase the insurance, and those customers will be responsible for filing claims and any associated paperwork.
RETURNS & DAMAGED PRODUCTS
MassageKing is a discount massage supply warehouse. Because we offer such reasonable prices, we can not afford to accept returns on items that can not be resold. APPROVED returns will be refunded for the original purchase price only. Shipping fees and Shipping Insurance are both Non-Refundable. Also please note that a restocking fee and return shipping fees (depending on how your item was returned to us) may be deducted from your refund. Items that can not be returned include: Consumables that have been opened such as disposable headrest covers, massage oils, cremes, and lotions and open videos, music, and software. Also, items no longer in their original packaging or items that can not be resold as new are also non-returnable. Defective products, wrong shipments, or those damaged during shipping will be replaced or repaired at our option, free of charge, of course. Please contact us by phone to arrange replacement.
By ordering from our website, you agree to be bound by these policies as well as our other terms and policies found on this site.
PLEASE BE SURE TO READ EACH OF OUR POLICIES PAGES AS EACH ONE CONTAINS INFORMATION NOT FOUND ON THE OTHER PAGES.
PLEASE NOTE THAT BY PURCHASING FROM LLFITNESS INC, DBA MASSAGEKING.COM AND/OR ITS AFFILIATES OR SUBSIDIARIES, YOU AGREE TO BE BOUND BY ANY AND ALL OF THE ABOVE STATED POLICIES, INCLUDING THOSE LISTED ON OTHER PAGES!